Refund policy
Last updated October 30, 2026
Made to order and final sale
Each Dads in the Game product is made to order. All merchandise sales are final, except for qualifying order issues described below or where applicable law requires otherwise. We do not accept routine returns or exchanges for a change of mind, an incorrectly selected size or color, or a preference about fit. Please review the product details and size guide before ordering.
Report an order issue through the form
If your item arrives damaged, defective, misprinted, or different from what you ordered, you must submit the DITG Order Help form as soon as possible and within 30 days of delivery. This is our required process for reviewing order issues.
Include your order number, the email address used at checkout, a description of the problem, and clear photos of the full item and the issue. Include packaging photos when relevant. For a bundle, identify how many items are affected. Keep the item and packaging until we provide instructions, where safe to do so; do not handle broken glass to take a photo.
Review and resolution
We review each submission and may request additional information. A submitted form does not automatically approve a refund or replacement. If we confirm a qualifying production error, damage, defect, or incorrect item, we will arrange an appropriate replacement or refund at no additional cost to you. Dads in the Game manages the resolution with our fulfillment partner.
Do not mail an item back unless we give you specific instructions. We do not operate a general merchandise return program. Any return required to resolve a qualifying issue will be arranged with you directly.
Missing or undelivered orders
Submit the DITG Order Help form as soon as a package appears missing and within 30 days of its estimated delivery date. If tracking says delivered but you cannot find the package, check the delivery details, household, and building reception, then report it through the form. We will investigate; a replacement or refund is not automatic and depends on the findings and your applicable rights.
Changes and cancellations
Submit the DITG Order Help form immediately for a requested change or cancellation. Because production may begin promptly, we cannot guarantee either. Once production begins, ordinary cancellations are not accepted. This does not affect cancellation or refund rights that apply when we cannot fulfill an order as promised or when applicable law requires a remedy.
Approved refunds
Approved refunds are returned to the original payment method. We will confirm the amount and processing details by email. Bank or payment-provider posting times vary. For an affected item in a discounted set, any item refund is based on the amount actually paid for that item, including its allocated discount. Refunds will include applicable tax and shipping amounts where appropriate or legally required.
This policy does not exclude or limit any consumer rights or remedies that cannot lawfully be excluded or limited.